Included Support

Always ThereTM: Live NaviSite Support Engineers

With Always There support, our dedicated and virtual dedicated hosting customers always have 24/7/365 access to live support personnel.

These are not outsourced personnel, but live, NaviSite support engineers and server administrators. They are fully experienced, well-trained and able to help troubleshoot your servers and services. Their goal is to keep your network availability as high as - or higher than - the levels specified in your service agreement, with full consideration for the performance, security and data integrity of your servers.

Enjoy 24/7/365 access to live
support personnel.

To reach Always There live NaviSite support, simply call our toll-free support line, or open a support request online through the NaviView portal.

Always There: NaviSite Dedicated Hosting Account Managers

Whether you have just one server, or dozens, all dedicated and virtual dedicated server customers enjoy the services of a NaviSite personal account manager, who works closely with NaviSite's support engineers, server administrators, billing managers and other management. Although the account manager works for us, they are accountable to you to review the solutions we provide you with, and to ensure they always meet your business requirements.

Your account manager is also available to help should you ever feel the need to escalate a support request.

Always There: NaviView Portal & Monitoring System

NaviSite's monitoring platform lets you see what is happening with your Dedicated Hosting services. Servers, networking devices, connection, performance, and billing information are all accessible with NaviView through such key features as:

  • A complete, unified, secure view of your systems
  • A full account and user administration console
  • Near real-time performance statistics, configuration data and more.
  • Ability to monitor, filter and view events and history for all your systems
  • Optional Support Upgrades

Optional Support Upgrades

NaviSite Enhanced Management ($75 per month & $99 Set-Up fee)

Although all our servers come with Standard Management, Enhanced Management is available on all NaviSite dedicated and virtual dedicated servers. The enhanced management option gives you additional flexibility, administrator assistance and management through our managed servers:

  • One hour of system administrator time per month ($100.00 value)
  • Priority support and account manager access
  • Flexible operating system patching schedule
  • Security optimization help
  • Advanced configuration help for native Windows & Linux applications, firewalls, load balancers and more.
  • Extended help with back up configurations and restores
  • SSL installation help

NaviSite Enhanced Monitoring ($25 per month & $99 Set-Up fee)

Although all NaviSite dedicated and virtual dedicated servers include an industry-leading level of monitoring, the NaviView portal gives you the option of a deeper view into the health and history of your servers and systems – the virtual equivalent on-site access. All dedicated and virtual dedicated servers also include heartbeat monitoring of all vital operations and performance parameters, plus alerting, to detect problems before they happen and keep your network running optimally.

Heartbeat monitoring gives you a near live view of such critical parameters as:

  • Hard drive fan and power supply health
  • Disk space
  • Bandwidth usage
  • Connection health
  • And more

All trouble alerts are analyzed immediately to manage problems before they become serious ones.

You also receive:

  • Up to 3 additional service monitoring points (select from HTTPS, POP, FTP, URL and others)
  • Monitoring and alerting on additional systems, such as firewalls, load balancers and other networking points.