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One of the problems that SMBs have to deal with in the Web 2.0 business environment is finding reliable partners and providers. In a world of acquisitions and mergers, startups and spin offs, when ‘cutting edge’ is the order of the day, it’s hard to find companies with an established track record. Hard, but not impossible.
What should SMBs consider when shopping for long term provider and vendor relationships? One item that should be on the top of every list is longevity. It takes more than smoke and mirrors to have survived the dot com implosion of the late 90’s, much less thrive in today’s rocky economy. A provider that has weathered tough times is one that knows how to retain customers, and you do that by delivering.
It’s also a good idea to judge your vendor partners and providers by the company they keep. Specifically, who are their customers? A provider that can meet the demands of an enterprise multi-million dollar organization will have world class backend infrastructure. That’s infrastructure that you can leverage at a fraction of the cost.
The danger here is that for many companies with enterprise customers, the support and resources for smaller customers is limited. If you can’t get a living person on the phone in the event of a problem, millions of dollars in technology don’t mean a thing.
Don’t just consider client lists either. Your provider’s vendor partners are a solid indicator as to their performance and status in the industry. Companies like Microsoft, HP, Intel, Cisco and others won’t enter into high profile partner relationships with dodgy providers with poor customer service reputations.
NaviSite has over 10 years of consistently delivering world-class, enterprise-grade services to businesses and organizations of all sizes. We’ve flourished in the worst business environment in decades for a simple reason- we combine best in class technology with Always There® service and support, delivering a customer experience that is unequaled.
More than 1,500 customers that include HBO, The Salvation Army, Blue Cross Blue Shield, various levels of government and many others have discovered the difference that NaviSite and Always There® support can make. Our products and services are scalable from small sole proprietorship to large companies with thousands of employees, and every customer receives the same level of service and support.
NaviSite’s status as a Microsoft Gold Certified partner, as well as relationships with VMware, HP, SUN, Intel and other leading IT infrastructure providers are real world validation that you and your business are in good hands. No other hosting provider offers you more or better services than NaviSite. It’s the kind of track record that can only be earned over time.
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