Feb
16
2010

NaviSite NaviView – Service Requests

by William Toll

NaviSite Managed Hosting customers benefit from our multi-million dollar infrastructure, award-winning support team, and state-of-the-art technology, but there’s a powerful tool that not all customers are aware of- the NaviView Control Panel. NaviView gives you complete visibility into every component and level of your NaviSite IT infrastructure, regardless of location and management responsibility. You can monitor Virtual Dedicated Servers along with physical Dedicated Servers, colocated servers, firewalls and load balancers, and much more. You can also manage such things as service tickets, configurations, along with ongoing performance metrics to give you a total picture of your deployment in an easy to use browser-based interface.

This is the fourth in a series of articles that explains some of the major sections of the NaviView control panel and helps you understand how much value it adds to your NaviSite service. The Service Request/Ticket tab gives you one-click access to all your current and previous service requests. Upgrades, configuration changes, support tasks and more are presented in a customizable, browser-based interface. Easy-to-use and with built-in sorting and filtering capabilities, the Service Request feature in NaviView is yet another ‘value over time’ benefit that adds efficiency to your organization.

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Feb
8
2010

NaviSite NaviView – Health Check

by William Toll

NaviSite Managed Hosting customers benefit from our multi-million dollar infrastructure, award-winning support team, and state-of-the-art technology, but there’s a powerful tool that not all customers are aware of- the NaviView control panel. You can monitor Virtual Dedicated Servers along with physical Dedicated Servers, colocated servers, firewalls and load balancers, and much more. You can also manage such things as service tickets, configurations, along with ongoing performance metrics to give you a total picture of your deployment in an easy to use browser-based interface.

This is the third in a series of articles that explains some of the major sections of the NaviView control panel and helps you understand how much value it adds to your NaviSite service. The Health Check tab in your NaviView control panel gives you a instant, detailed look at the status, performance and available resources of all the servers and devices in your NaviSite deployment. Fully-customizable, the monitors you configure in Health Check display the exact information your stakeholders need, in a single mouse click.

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Feb
2
2010

NaviSite NaviView – Configuration Summary- Real time status and configuration

by William Toll

Real time status and configuration settings information for NaviSite Dedicated Hosting and Colocation Customers.

NaviSite Dedicated Hosting and Colocation customers benefit from our multimillion dollar infrastructure, award winning support team, and state-of –the-art technology, but there’s a powerful tool that not all customers are aware of – the NaviView control panel.

NaviView gives you complete visibility into every component and level of your NaviSite IT infrastructure, regardless of location and management responsibility. You can monitor Virtual Dedicated Servers along with physical Dedicated Servers, colocated servers, firewalls (windows, dedicated or shared) and load balancers, and much more. You can also manage such things as service tickets, configurations, along with ongoing performance metrics to give you a total picture of your deployment in an easy-to-use browser-based interface.
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Jan
22
2010

NaviSite NaviView – Dashboard – Viewing an Entire Hosted IT Environment on one Screen

by William Toll

NaviSite customers benefit from our multimillion dollar infrastructure, award winning support team, and state of the art technology, but there’s a powerful tool that not all customers prospects maybe aware of- the NaviView control panel. NaviView gives your team complete visibility into every component and level of your NaviSite IT infrastructure, regardless of location and management responsibility. You can monitor Virtual Dedicated Servers along with physical Dedicated Servers, colocated servers, firewalls and load balancers, and much more. You can also manage such things as service tickets, configurations, along with ongoing performance metrics to give you a total picture of your deployment in an easy to use browser based interface.

This is the first in a series of articles that will explain some of the major sections of the NaviView control panel and help you understand how much value it adds to your NaviSite service. We refer to NaviView as a singular entity, but in reality it’s comprised of a number of applications and devices. Those components feed management tools and real time stats into an intuitive Dashboard, which is where we’ll begin.

For customers, the Dashboard effectively is NaviView. The Dashboard unifies management and monitoring functions in a single, configurable, widget driven interface, giving you the ability to display up front the tools and data you access frequently. Key alerts and notifications are at your fingertips so you know what’s happening, the moment it’s happening. That means more information faster, aiding short term decision making and long term planning.
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Dec
22
2009

Reliability: The Holiday Season and Ecommerce trap – when downtime equals lost sales, and uptime equals lost revenues

by Sumeet Sabharwal

Holiday shopping season is crunch time for many businesses dependent on the revenues generated between Thanksgiving and New Year’s Day. Increasingly, a large percentage of those sales are via online channels. IT infrastructure and availability is under the microscope, and lost sales from poor performing or offline servers compound an already high average Cost of Downtime (CoD). The question is: how can you accurately calculate those losses in order to responsibly protect your business. Understanding true downtime losses are the key to qualifying your availability requirements.

The tangible, obvious numbers are easy. Take the average daily sales total, multiply it by the percentage increase for seasonal holiday sales, multiply that number by hours or days of downtime, and you have a nice, easily understood price tag. It’s not the most accurate price tag however, and therein lays the danger. Intangible costs can ripple and escalate in unexpected and very expensive ways.

Let’s consider an imaginary SMB that sells a popular gadget. They have a shopping cart section of the website that moves 1,000 gadgets a day at a price of $10.00 per gadget.

1,000 gadgets X $10.00 = $10,000 per day in gross online revenue
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Oct
29
2009

NaviSite- The real cost of running a server In-house

by Sumeet Sabharwal

It’s not exactly news that running a web or application server in-house is an expensive proposition for any company, and especially for resource tight SMBs and startups. Hardware and software costs, hiring and/or training personnel to deploy and manage the server, and bandwidth are minimum requirements, and cutting corners in any of these areas courts disaster. Despite an intimidating high cost of entry, deploying an in-house server is still desirable for a number of reasons, most centered around security concerns or flexibility needs. Those advantages come with an element of risk, and businesses who don’t carefully consider the hidden costs in running a web or application server in-house could find any benefits negated in revenue draining budget shortfalls.

Hardware costs should be straightforward to identify, although deciding whether to purchase or lease is much less cut and dry. Purchasing hardware outright may cost less over time, but it also depreciates quickly and businesses can find themselves still paying off equipment that is losing performance ground to newer deployments. Leasing can offer more flexible options, but that typically comes at a premium price.
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Jul
20
2009

Why Choose NaviSite – Hosted Exchange Services

by William Toll

It’s a sign of the 21st century business environment that for many SMBs, e-mail has replaced the phone system as the centerpiece of day to day communications. With the increase in telecommuting and a marketplace that has gone global, access to e-mail and other important information is critical, and as a result many companies have moved to a centralized e-mail solution like managed, hosted Exchange Server. Rock solid integration with other Microsoft Office applications, automated backup and security features, and support for iPhone, BlackBerry, and Palm Pre devices make Exchange Server a great fit for businesses. By going with a NaviSite Hosted Exchange solution, SMBs add significant value by leveraging enterprise class infrastructure, unbeatable support, and much more.

The NaviSite Hosted Exchange service is build on a foundation of industry best, brand name technology, datacenters built with N + 1 redundancy, and high speed network connectivity to multiple backbone providers. That commitment to exceptional performance and 100% uptime availability is reinforced by award winning Always There™ support. Highly trained, certified technicians are on site, ready to help, 24/7/365, which means when you have to call in the middle of the night, there’s a live person on the other end.
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May
22
2009

NaviSite Dedicated Hosting client win due to its uncompromised Always There approach to support

by William Toll

NaviSite Dedicated Hosting recently added a new client, Webchutney, one of India’s leading full service digital media and interactive marketing selected NaviSite Dedicated Hosting as its managed dedicated server and virtual dedicated server host.

Webchutney had a very clear mission and their reason to look for a new hosting provider was the quality of service they were getting from their dedicated server hosting provider. Sporadic outages were frustrating, but even more troubling was the lack of professionalism and follow through on the part of the engineering and support staff. The servers were under powered by industry standards, and Webchutney had little visibility into what was going on from day to day. As COO Rahul Nanda summed it up, “We didn’t feel like we were in control.”
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Apr
20
2009

Why NaviSite – Dedicated Hosting – History & Leadership

by Sumeet Sabharwal

One of the problems that SMBs have to deal with in the Web 2.0 business environment is finding reliable partners and providers. In a world of acquisitions and mergers, startups and spin offs, when ‘cutting edge’ is the order of the day, it’s hard to find companies with an established track record. Hard, but not impossible.
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Apr
17
2009

Why NaviSite – Dedicated Hosting – 100% Guaranteed Service Level Agreements

by William Toll

When it comes to Service Level Agreements, talk is cheap, but downtime is expensive. Many service providers boast of 99% SLAs, but when you read the fine print there’s actually a lot of wiggle room. Here’s a typical scenario- Provider X promises 99.9% annual uptime with a money back guarantee. This means that in the course of the year, you won’t exceed more than 52 minutes of downtime. For the purposes of this example, let’s say that you have an outage that lasts an hour, which means the SLA is applicable and you are owed a refund.
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